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Store Policy

📄 Privacy Policy — Aclla Ltd. (Premium Version, UK GDPR 2025)
Last updated: 2025

This Privacy Policy explains how Aclla Ltd. (“Aclla Nutrition”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.
We are committed to handling your data responsibly and transparently, in accordance with the UK GDPR, Data Protection Act 2018, and all applicable UK privacy laws.

1. Company Information
Aclla Ltd.
Company Number: 15806332
Registered Office: 124 City Road, London, EC1V 2NX, United Kingdom
Contact Email: hey@acllanutrition.co.uk
We are the data controller responsible for your personal information.

2. Personal Information We Collect
We collect and process the following categories of personal data:
A. Device & Usage Information
Automatically collected when you browse our website, including:

  • IP address

  • Browser type & version

  • Time zone

  • Device identifiers

  • Pages viewed, time spent on pages

  • Referral sources

  • Cookie data

  • Interaction with our ads or content

Purpose:
To load the site properly, improve performance, analyse traffic, personalise content, and enhance security.
B. Order & Account Information
Collected when you place an order or create an account:

  • Name

  • Billing & shipping address

  • Email address

  • Phone number

  • Order history

  • Payment status (we do NOT store full card details)

Purpose:
To fulfil your order, process payments, arrange shipping, send order notifications, manage returns, and provide customer support.
C. Marketing & Behavioural Data
Collected through cookies, pixels, and analytics tools:

  • Interactions with ads

  • Purchase behaviour

  • Interests inferred from browsing

  • Engagement with email campaigns

Purpose:
To deliver relevant marketing, measure campaign performance, and personalise your shopping experience.

3. Technologies We Use
We use the following third-party tools and processors, each of which may access limited personal data to perform services on our behalf:
✔ Google Analytics — website performance & traffic insights
Privacy: https://policies.google.com/privacy
✔ Meta (Facebook) Pixel — targeted ads & remarketing
Settings: https://www.facebook.com/settings/?tab=ads
✔ TikTok Pixel — advertising optimisation
Privacy: https://www.tiktok.com/legal/privacy-policy
✔ Microsoft Clarity — heatmaps, session recordings, behaviour analytics
Privacy: https://privacy.microsoft.com
✔ Email Marketing Platform (e.g., Klaviyo/Mailchimp)
Used for newsletters, product updates, loyalty and rewards emails.
✔ Amazon FBA UK
Used for order fulfilment, packing, and shipping. Your name, address, and order details are shared with Amazon strictly for fulfilment purposes.

4. Sharing Your Personal Information
We only share personal data with trusted partners necessary to operate our business, including:

  • Amazon FBA UK – for packing and delivering your orders

  • Analytics providers – Google Analytics, Microsoft Clarity

  • Marketing partners – Meta, Google Ads, TikTok Ads

  • Email service providers – Klaviyo/Mailchimp

  • Payment processors – depending on Wix configuration

We may also disclose information to comply with legal obligations, such as responding to court orders, investigations, or enforcing our rights.
We never sell your personal data.

5. Behavioural Advertising
We use certain personal information to show you relevant ads on other platforms.
You may opt out here:

6. Lawful Bases for Processing (UK GDPR)
We process your data under the following legal bases:

  • Consent — for cookies, email marketing, personalised advertising

  • Contract — to fulfil orders and provide customer support

  • Legal obligation — tax, accounting, anti-fraud, consumer protection

  • Legitimate interests — website analytics, improving services, fraud prevention

  • Vital interests — rare situations involving safety or security
     

7. Data Retention
We retain personal information only as long as necessary for operational, legal, or accounting purposes.
You may request deletion at any time (see Section 9).

8. Automatic Decision-Making
We do not use automated decision-making that has a legal or significant impact on you.
Basic automated security tools (fraud prevention, IP risk scoring, suspicious activity flags) may operate within Wix and Amazon.

9. Your Rights (UK GDPR)
As a UK or EEA resident, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (right to be forgotten)

  • Limit or object to processing

  • Data portability

  • Withdraw consent at any time
     

To exercise your rights, contact us at:
📧 hey@acllanutrition.co.uk
If you believe your data rights are not respected, you may complain to the UK ICO:
https://ico.org.uk/make-a-complaint/

10. Cookies
Our website uses essential, performance, and marketing cookies.
You may manage or block cookies in your browser settings.
Blocking cookies may affect website functionality.

11. International Data Transfers
Your information may be processed in the UK, EU, USA, or other countries where our service providers operate.
All transfers comply with UK GDPR and relevant data protection safeguards.

12. Changes to This Policy
We may update this Privacy Policy to reflect legal, operational, or technological changes.
Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact:
Aclla Ltd.
124 City Road
London, EC1V 2NX
United Kingdom
📧 hey@acllanutrition.co.uk

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